# Jewgo Biz FAQ

> The text of https://biz.jewgo.app/faq/, as markdown.

## Getting started

### What is Jewgo Biz?

Jewgo Biz is the Jewish business marketplace: businesses in the Jewish community create a storefront, receive structured customer requests, and manage their work in one place. Customers find those storefronts in the Jewgo Nav app and on the web. Paid plans add conversations, business tools, and shared access for a team.

### How do I list my business on Jewgo?

Create a storefront on Jewgo Biz. Add your business, location and contact details, then tell us which plan interests you. No payment or subscription starts during signup. Sign in with your Jewgo Account to save it as your draft; complete publication before customers can find it in the Jewgo Nav app and on the web.

### Can I start free?

Yes. You can create a public storefront for free and start receiving structured customer requests.

### How long does setup take?

Setup has eight short pages. Photos and business hours are optional, and your details save as you go so you can return later.

### Do I need a website?

No. Your Jewgo Biz storefront gives you a public business page that can be shared and found through search.

### Can I edit my storefront later?

Yes. You can update your business information, services, products, photos, hours, FAQs, and other content later.

## Your storefront

### What does a free storefront include?

Free includes your business information, logo, cover image, basic gallery, reviews, owner replies, one product, one service, hours, service area, and a public SEO-ready storefront.

### Does a free storefront show my phone number?

No. Free storefronts use the Jewgo request flow. Public contact links become available with Connect.

### Does a free storefront show my exact address?

That depends on the business type. A physical storefront can show its address. A service-area business can show its service area. A hybrid business can show both where appropriate.

### Can my storefront appear in Google?

Your storefront is built as a public, crawlable business page with structured information. Search visibility depends on many outside factors, so we do not promise rankings.

## Customer requests

### How does a customer request work?

A customer visits your storefront and selects Send request. They provide structured information such as the service they need, their general area, and their desired date.

### Can customers send free-form messages before Connect?

No. Free businesses receive a structured request first. Normal chat opens after the business upgrades to Connect and accepts the request.

### What can a free business see?

A free business can see that someone wants to connect, along with the safe request details. Customer name, contact details, and normal chat content stay hidden until the request is accepted.

### Is Connect a one-time lead payment?

No. Connect is a recurring $30/month subscription. It unlocks the ability to accept requests, open conversations, and respond to customers.

### Does subscribing automatically accept a request?

No. The business upgrades to Connect, reviews the request, and then chooses whether to accept it.

### Can customers withdraw a request?

Yes. Customers can withdraw a pending request before it is accepted.

### How long does a pending request stay open?

Pending requests stay open for fourteen days. The customer receives a reminder after seven days.

### What happens if the business never responds?

The request expires after fourteen days. The customer can then send a new request or look for another business.

## Plans

### How much does Jewgo Biz cost?

Jewgo Biz starts free: a public storefront and customer requests cost nothing. Connect is $30/month and lets you accept requests, talk to customers, and show contact links. Manage is $60/month and adds a CRM, quotes, estimates, invoices, and payments. Team is $150/month for shared access, with extra seats at $25/month each. You can change plans at any time.

### What does Connect unlock?

Connect lets you review and accept customer requests, open conversations with customers, and show public contact links on your storefront.

### What happens if I cancel?

Existing accepted conversations remain readable and usable. New requests become locked until you resubscribe to Connect.

### Can I change plans later?

Yes. You can upgrade or change your plan as your business grows.

### What does Manage add?

Manage adds business tools such as the CRM pipeline, customer records, quotes, estimates, invoices, and payments.

### What does Team add?

Team adds shared access, up to five users including the owner, a shared inbox, and permissions.

## More

- [Create a free storefront](https://biz.jewgo.app/merchant/welcome/)
- [Pricing](https://biz.jewgo.app/pricing.md)
- [How it works](https://biz.jewgo.app/how-it-works.md)
- [FAQ](https://biz.jewgo.app/faq.md)
- [Guides for business owners](https://biz.jewgo.app/guides/)
- Contact: support@jewgo.app